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    Contact Us

    Frequently Asked Questions

    • I have a question about my insurance.

      If you have any questions about an insurance product, it is best to contact your brand directly. That is where they can best help you. You will find the links to customer service at the bottom of this page. As a holding company, Athora Netherlands has no information about you and cannot help you with specific questions about any policies.

    • What is the difference between Athora Netherlands and the Athora Netherlands brands?

      Athora Netherlands is the holding company. But you probably know us through our strong brands Zwitserleven and Reaal. Through these brands we offer products and services in the field of income for the future to as many as 1.9 million customers.

    • Which brands belong to Athora Netherlands?

      Athora consists of the insurance brands Zwitserleven and Reaal. Each brand focuses with its own products and services on different customer groups in order to optimally meet their needs.

      Read more about our brands

    • What is the mission of Athora Netherlands?

      Athora Netherlands is one of the largest pension and life insurers in the Netherlands. With the strong brands Zwitserleven and Reaal, we offer products and services in the field of income for later to 1.9 million customers. Our goal: A carefree future with financial security for everyone.

    Contact Athora Netherlands

    If you have a question about Athora or if you want to contact us, please send an email to info@athora.nl.

    Media Contact

    Members of the media can contact our spokesperson.

    Questions about our brands

    Athora Netherlands is the parent company of the insurance brands below. For questions about your policy or an insurance product, please contact your insurer. Click on one of the logos below to contact your brand's customer service directly.

    Contact Zwitserleven

    Contact Reaal

    Amsterdam

    Alkmaar

    Question or complaint?

    As an insurer, we want to do business honestly and responsibly. Are you not satisfied with our way of working? Do you have a complaint about violations of human rights, the environment, nature and other sustainability themes in the context of our investments, products or individuals? Then we would like to hear from you, whether you are a customer, NGO or another stakeholder. This gives us the opportunity to help you and it helps us to improve our products and our work. You can reach us at info@athora.nl. If desired, we can also refer you to an independent institute.

    Insurers Disciplinary Board

    The Insurers Disciplinary Board supervises the behavior of insurers. It assesses complaints on the basis of binding self-regulation of the Dutch Association of Insurers. In general, consumers cannot submit their complaints directly to the Disciplinary Board. The Financial Services Complaints Institute (Kifid) can refer disciplinary complaints to the Disciplinary Board. The Disciplinary Board assesses whether a complaint is justified or not. If a complaint is justified, the Disciplinary Board can impose a penalty. A punishment can range from a warning to a reprimand. But also, for example, announcing the statement by name. The Disciplinary Board can also advise the Association on taking measures against an insurer. Such as termination of membership of the Association. The Disciplinary Board cannot impose compensation on the insurer.

    Is the complaint about compliance with the Insurers Code of Conduct? Insurance customers and other interested parties who cannot contact Kifid can then submit a complaint to the Disciplinary Board themselves. For more information, consult the regulations of the Disciplinary Board on tuchtraadverzekeraars.nl.